At Aqwaha, we want you to be happy with your purchase. If you need to return or exchange a product, please review the guidelines below.

1. Return Eligibility

• 10-Day Return Window: Eligible products may be returned within 10 days of purchase, provided they are unused and in their original packaging, with all original labels and stickers attached.
• Product Condition: Products must be returned in their original condition to qualify for a return.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect product.
• Used Products: Products that have been used or returned without their original labels or stickers may not qualify for a full refund. Any partial refund or store credit will be determined by Aqwaha in accordance with the applicable return policy and consumer protection laws.

2. Refund Processing

Once we receive and inspect your returned product, we will notify you of the outcome of your return request.

Approved refunds will be processed within 10 business days. The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

Refunds will be issued using the original payment method wherever possible, unless otherwise agreed or required by applicable law.

3. Damaged or Defective Products

If your product arrives damaged, dented, or defective, we will work to resolve the issue as quickly as possible.

How to report a damaged product:

1. Contact Us Within 48 Hours: Email us at support@aqwaha.com within 48 hours of delivery.
2. Provide Evidence: Include your order number, clear photographs of the damaged product, and photographs of the original packaging.
3. Verification and Resolution: Once the issue has been verified, Aqwaha will arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law and our policies.

Verified transit damage or manufacturing defects will be handled appropriately. Damage caused by accidental drops, misuse, improper handling, or normal wear and tear after delivery may not qualify for a replacement or refund, subject to applicable law.

4. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with your order number, product details, and reason for the request.

Please wait for our instructions before shipping the product back. Returns sent without prior coordination may take longer to process.

5. Contact Us

Need help with a return, exchange, or refund? Our team is here to assist you.

• Email: info@aqwaha.com
• WhatsApp: +91 9860641837
• Website: https://aqwaha.com
• Instagram: @Aqwaha

We aim to respond to customer inquiries within 24 hours, where possible.

6. Important Information

This policy is intended to make the return process clear and straightforward. Nothing in this policy limits any consumer rights or remedies available under applicable law.

Aqwaha — Your satisfaction matters to us.